Refund Policy

1. Scope

This Refund Policy applies to all products and services offered by ATW Digital.

2. Refund Eligibility

We strive to provide products and services of the highest quality. If you are not satisfied with your purchase, please contact us within [7 days] days of the purchase date for eligibility determination.

3. Digital Products

Digital products, including but not limited to software, design files, and downloadable content, are eligible for a refund if:

– The product is proven to be defective.
– Technical issues prevent access to the product.
– The product does not meet its described specifications.

4. Services

Refunds for services, including website development, graphic design, virtual assistance, and digital marketing, are evaluated on a case-by-case basis. Factors considered include the progress of the service, time invested, and any expenses incurred.

5. How to Request a Refund

To request a refund, please contact us at [info@atwdigital.com]with the following information:

– Your full name and contact information.
– Order or transaction details.
– Reason for the refund request.

6. Refund Process

Upon receiving your refund request, we will assess its eligibility. If approved, refunds will be processed within [number of days] days. The refund will be issued using the original payment method.

7. Exclusions

Please note that the following situations are generally not eligible for refunds:

– Change of mind or personal preferences.
– Failure to use the product or service within the specified timeframe.
– Services completed as per the agreed-upon terms.

8. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: [info@atwdigital.com]

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